Support for Shopify, tracking and EntryLap AI.
Get practical help with installation, data connections, tracking health, AI answers, billing and account access. Start with the route that matches the issue.
Choose the fastest support route
Include the store URL, the affected date range and a screenshot whenever possible. Never send passwords, API secrets or full payment card details.
Shopify installation
App installation, store connection, permissions and initial data synchronization.
Get installation help →Tracking health
Missing events, duplicate purchases, attribution gaps, Meta CAPI or Google delivery issues.
Review tracking →AI analysis
Questions about evidence, confidence, recommendations or an answer that needs review.
Review an AI answer →Account access
Login issues, workspace ownership, team access and store reassignment.
Fix account access →Billing
Trial dates, invoices, payment methods, plan changes and cancellation questions.
Contact billing →Privacy or security
Data requests, account deletion, security concerns and processing questions.
Open trust contacts →Before contacting support
- Confirm the correct Shopify store and EntryLap workspace are connected.
- Record the affected report, campaign, product, device or funnel step.
- Include the exact date range and timezone used in your comparison.
- For tracking problems, include the event name and whether the issue appears in Shopify, Meta, Google or EntryLap.
How the response process works
EntryLap first confirms the workspace and issue, then separates configuration problems from data delays, platform limitations or product defects.
- Urgent access and security issues are prioritized.
- Complex tracking reviews may require event IDs, delivery logs or temporary diagnostic access approved by the account owner.
- AI recommendations remain reviewable; support can explain the evidence used without claiming guaranteed commercial outcomes.
Still not sure where to start?
Send the store URL and a one-sentence description of the issue. EntryLap will route it to the right workflow.